Update by user Aug 02, 2017
there was nothing to resolve. These guys are good folks who care about their customers.
Original review posted by user Aug 02, 2017
I have bought multiple items from Scitscat over the past several years, as have many people I know in our local area, South Florida. Never had a problem of any kind with Scott or Sean Katz, and knowing them personally, I believe they are very ethical and fair in their business and personal relationships.
Blaming them for circumstances out of their control as a seller and trying to ruin their business reputation is simply childish, and, in my opinion, malicious libel. I have heard and seen Scott on the phone at all hours trying to help clients out, over and above what any average business owner would do. From tech support, to guidance through purchases, advice on products and even to giving away items just to keep certain scamming "customers" happy, he has always been honest and fair in my experience.
So many nasty little scammers out there try to steal from little family-owned businesses, and to hold them hostage to ebay ratings and similar criteria that severely impact their businesses...and then have the nerve to take it public and hurt the little guys even more...obviously just a bunch of cyber bullies with nothing better to do than try to hurt someone out of spite. I personally don't believe a word of these negative reviews, and certainly would not credit them without hearing all sides of the story.
Reason of review: Good customer service.
I liked: Fair pricing, Friendly and knowledgable help.